Frequently Asked Questions – English version

The office in charge of activating the access gates is Servizi Generali (servizigenerali.dsf@unipd.it).
Please complete the form as soon as possible (https://docs.google.com/forms/d/e/1FAIpQLSf7yvMRsh3T0KCWKWR-M8y1W0P0w3ltx-BKMOQ3B_xypH5qiA/viewform) to register for the Welcome Tour, where the most important information for starting work in the Department’s laboratories will be provided.

To access the laboratories, it is MANDATORY to attend the 12-hour HIGH-RISK SAFETY TRAINING available at the following link:
https://elearning.unipd.it/formazione/course/index.php?categoryid=1

I should contact the Servizi Generali office (servizigenerali.dsf@unipd.it), which will assess what the problem is.
If the issue concerns only the access to a specific gate, and I do not have the training record required to use the equipment inside, I should contact the Coordinator of the Facility involved or the staff members.

Those who need to access the department during closing periods for research activities must e-mail direzione.dsf@unipd.it AND rgt.dsf@unipd.it, including the following information:

• Names of those who will enter the department;
• Indication of the time of stay in the department;
• Name of the safety officer (or a designated delegate)

In the case of solo access, it is recommended to use the “Dispositivo Uomo a Terra” (man down device) (https://techresources.dsfarm.unipd.it/dispositivo-uomo-a-terra/).

From the site https://techresources.dsfarm.unipd.it click on SEARCH on the top right of the page and digit the name of the instrument you need. You will find the corresponding facility and the facility manager.

First case: I don’t need to use the instrument on my own
Contact the facility manager, or the instrument technician, in order to book the instrument.

Second case: I have to use the instrument on my own and ask the facility manager for training
Contact the facility manager, or the instrument technician, to schedule a training session, at the and of which the training form is filled and signed. The facility manager, or the instrument technician, will then request the user’s badge activation from General Services Office.

Third case: I have to use the instrument on my own and ask another expert user for training
Follow a training from the expert user, at the and of which will sign the training form. Send an email to researchfacilities.dsf@unipd.it with a scan of the signed form, they will then request the user’s badge activation from General Services Office.

Your research group leader opens a ticket to HelpDesk DSF (https://techresources.dsfarm.unipd.it/help-desk/) with queue “Servizi Informatici”, asking for the activation of the research group account and password. At the moment, this is possible only for internal department staff, externals need to contact the facility staff.

Send an email to the facility manager or to researchfacilities.dsf@unipd.it.

From the site https://techresources.dsfarm.unipd.it click on SEARCH on the top right of the page e digit the name of the instrument. You will find the instrument facility with the name of the technician you need.

For general information you can write to researchfacilities.dsf@unipd.it.

If you already find the instrument and the manager, you can directly contact her/him. All needed information, such as procedures or payments, can be asked to the manager.

Open a ticket to HelpDesk DSF (https://techresources.dsfarm.unipd.it/help-desk/) with queue “Strumentazioni Scientifiche e Laboratori”:

• 01 Malfunzionamento Strumentazioni Scientifiche.

Each user must dispose of their own waste independently in their own laboratory.

Yes, the Teaching Supplies Service provides ethanol (96% and absolute, exempt from excise duty), bleach, gloves and paper rolls to research groups. All information relevant to the Service can be found at https://techresources.dsfarm.unipd.it/edu-labs-warehouse-service.

No, deliveries are scheduled every Friday at 11:30 a.m. and made to the basement of Building A (Geotec 00190 -01 028), near the LPT laboratory lockers.

This occurs due to a failure to register in the order management system, mainly due to the use of forms that have already been used in the past (which should never be done). To avoid this, requests for materials must always and only be made using the ‘REQUEST’ button found on the page https://techresources.dsfarm.unipd.it/edu-labs-warehouse-service.

Yes, you can modify a request that has already been sent, deleting/adding material as you wish (always no later than 10:30 a.m. on Friday), by opening the form attached to the request notification email and clicking on the green ‘MODIFY RESPONSE’ button.

Yes, there is a service for the disposal of chemical or biological waste, as well as obsolete reagents, contaminated packaging and containers, WEEE and special waste. All information can be found at the following link: https://techresources.dsfarm.unipd.it/smaltimento-rifiuti/

Guidelines for preparing containers for waste disposal can be found in the specific section at the link https://techresources.dsfarm.unipd.it/smaltimento-rifiuti/. In general, it is necessary to use a container suitable for the type of waste, whether solid or liquid, and label it in accordance with current regulations, applying the identification label and the necessary pictograms. (see table).

Waste is managed by the UniPd Environment Service. To dispose of waste, contact deposito.ambiente@unipd.it, specifying the quantity and type of waste. The same address can be used to request information on the types of waste and which CER codes to use. The Environment Service will communicate the date and time for waste delivery. Users are responsible for completing the waste accompanying form. Chemical o Biological.

The chemical waste storage area for the DSF (Sud-Piovego storage area) is located on the internal road within the department, towards Engineering, behind the Preventive Medicine building. The biological waste storage facility, on the other hand, is located in Building B, ground floor, room Geotec 00240 00 014 (upon entering, at the end of the corridor, last door on the right).

If you are unable to identify waste independently, always contact deposito.ambiente@unipd.it or ambiente@unipd.it, who will be able to indicate the appropriate CER code, the pictograms to be applied and the disposal methods.

Empty waste containers (jerry cans or bins) can be collected from the warehouse located under classroom A of the Department of Chemical Sciences. Upon collection, please indicate on the appropriate form which containers have been collected and the research group. The warehouse has 5, 10 and 20 litre tanks and 50 litre yellow bins. The warehouse has the same opening hours as the temporary chemical waste storage facility (Tuesday and Thursday from 10:00 to 11:00).

Open a DSF HelpDesk ticket (https://techresources.dsfarm.unipd.it/help-desk/) with the queue Scientific Instruments and Laboratories:

• 01 Malfunzionamento Strumentazioni Scientifiche

I open a DSF HelpDesk ticket (https://techresources.dsfarm.unipd.it/help-desk/) with the queue Scientific Instruments and Laboratories:

• 02 Malfunzionamento Cappe Chimiche
• 03 Malfunzionamento Cappe Biologiche

I open a DSF HelpDesk ticket (https://techresources.dsfarm.unipd.it/help-desk/) with the Technical Services queue:

• 01 Elettrico (Electric)
• 02 Condizionamento/Riscaldamento (Conditioning/Heating)
• 03 Idraulico/Gas Tecnici (Hydraulic/Technical gases)
• 04 Edilizia/Tinteggiature (Building/Painting)

Open a DSF HelpDesk ticket (https://techresources.dsfarm.unipd.it/help-desk/) with queue Servizi Tecnici:

• 03 Idraulico/Gas Tecnici (Hydraulic/Technical gases)

Each laboratory in Buildings A and B is equipped with a special tap from which deionised water can be drawn. To locate it, ask the laboratory manager.

In Building C, there is a single sampling point located in the basement (room 00200 -1 015), directly from the tap connected to the resin cartridge.

Open a DSF HelpDesk ticket (https://techresources.dsfarm.unipd.it/help-desk/) with queue Technical Services:

• 03 Idraulico/Gas Tecnici (Hydraulic/Technical gases).

There are three collection points at the DSF:

• A building (Geotec 00190 03 004 room) – via Marzolo, 5;
• B building (Geotec 00240 00 011 room) – via Loredan 16 (*);
• C building (Geotec 00200 -1 013 room) – Largo Meneghetti, 2.

Instructions for collection can be found at: https://techresources.dsfarm.unipd.it/pure-and-ultrapure-water-dsf/ or by scanning the QR code at each collection point. Remember to enter the volume collected and the research group in the form: https://docs.google.com/forms/d/e/1FAIpQLSfmxVEO6djuXQ0gSUTGSC-8oG_qfT7D_QNhru7vtPPgQWDkyA/viewform.

* Remember to pick up your key at the reception desk, Ed. A..

There are 3 collection points at DSF:

• A building (Geotec 00190 -01 055) – via Marzolo, 5;
• B building (Geotec 00240 00 011) – via Loredan, 16;
• C building (Geotec 00200 -01 014) – Largo Meneghetti, 2.

Dry ice can be collected from building B (Geotec 00240 00 001). Remember to fill in the paper register on site, indicating the quantity collected and the research group.

Refilling is carried out weekly.

Liquid nitrogen can be collected from the Dewars located in all three DSF buildings, but only after contacting the Technical Services department by email (servizitecnici.dsf@unipd.it), indicating your name, registration number and research group. You will be contacted with instructions on how to collect the liquid nitrogen.

Yes, there are two of those:

• A building, basement (Geotec 00190 -1 055) – via Marzolo, 5;
• C building, basement (Geotec 00200 -1 008) – Largo Meneghetti, 2.

You must contact an authorised service centre. The IT department only provides assistance for PCs owned by the University of Padua.

No. Only DSF staff can open tickets.

I open a DSF HelpDesk ticket (https://techresources.dsfarm.unipd.it/help-desk/) with the IT Services queue, requesting activation of the service.

You can connect to the Eduroam Wi-Fi network by following the instructions on the page https://asit.unipd.it/servizi/eduroam/accesso-eduroam.

I open a DSF HelpDesk ticket (https://techresources.dsfarm.unipd.it/help-desk/) with the IT Services queue.

Contact General Services (servizigenerali.dsf@unipd.it) and explain your problem and which printer (building and floor) is affected.

Yes, following these instructions: https://drive.google.com/file/d/1X48wZ4mb-Rjv-tEmiFEC0Ak62M13_wrK/view?usp=sharing

I open a DSF HelpDesk ticket (https://helpdesk.strutture.unipd.it/rexpondo/customer.pl) with the IT Services queue, specifying the problem and the geotag location of the room where the PC is located.

Using your Unipd Single Sign On (SSO). The username must include the domain (e.g. name.surname@unipd.it or name.surname@studenti.unipd.it).

Double-check the credentials you entered and, if you have recently changed your password, try using your previous one. If that fails, open a DSF HelpDesk ticket (https://helpdesk.strutture.unipd.it/rexpondo/customer.pl) with the queue IT Services.

You must contact the professor in charge (if the software or instrument is used exclusively by the research group) or the technician who manages the instrument (if it is in a departmental facility) to arrange assistance from the company that produces or implements the software.

Open a DSF HelpDesk ticket (https://helpdesk.strutture.unipd.it/rexpondo/customer.pl) in the IT Services queue, specifying the problem and the geotec location of the room where the PC is located.

The PCs in question are publicly accessible machines and are subject to browsing restrictions in accordance with AGID regulations.

If the site in question is institutional, request unblocking by opening a DSF HelpDesk ticket (https://helpdesk.strutture.unipd.it/rexpondo/customer.pl) in the IT Services queue, entering the site name.

You can find the University Call Center number for students at https://www.unipd.it/callcentre.

If your PhD is affiliated with the DSF, open a DSF HelpDesk ticket (https://helpdesk.strutture.unipd.it/rexpondo/customer.pl) in the IT Services queue, specifying the product or software you wish to purchase.

If you are a DSF member, open a DSF HelpDesk ticket (https://helpdesk.strutture.unipd.it/rexpondo/customer.pl) in the IT Services queue, specifying the item or software you wish to purchase.

From monday to friday from 8:00 to 19:00.

Those who need access for laboratory research activities during the Department’s closure periods are invited to send an email to direzione.dsf@unipd.it and rgt.dsf@unipd.it with the following information:

• Names of those who will enter the facility;
• Indication of the time of stay in the facility;
• Indication of the name of the safety manager (or a structured delegate) In the case of solo access, it is recommended to use the Man Down Device (https://techresources.dsfarm.unipd.it/dispositivo-uomo-a-terra/).

To access the laboratories, it is MANDATORY to have attended the 12-hour HIGH RISK ACTIVITY safety training available at the following link:

https://elearning.unipd.it/formazione/course/index.php?categoryid=1

The information is contained in the Department’s emergency plans.

Users are invited to watch the explanatory video on the page https://techresources.dsfarm.unipd.it/emergenze-dsf/

In case of solo access, it is recommended to use the Man Down Device (https://techresources.dsfarm.unipd.it/dispositivo-uomo-a-terra/).

The Geotec code is written on the sign attached to the door of the room. Alternatively, it can also be found in the maps on the last pages of the emergency plans for each building in the Department (https://techresources.dsfarm.unipd.it/emergenze-dsf).

Contact the General Services Office (servizigenerali.dsf@unipd.it), specifying the Geotec code for the room.